General Questions
1
Transfers and fees
- What are deposit and transfer fees?
- What is a Network Fee?
- I transferred money to a merchant, but it didn't credit to their site balance. What should I do?
- Can I pass on the payment of network fees to the recipient?
- What web3 wallets do you support?
- What advantages does payment through Web3 wallets offer for merchants?
- Can I transfer the Service Fee and Network Fee to my partners?
- Is there a limit on the minimum withdrawal amount from an account?
- What is the Service Fee?
- Why do deposit fees always differ on PassimPay?
- I specified the wrong network when I deposited/withdrew cryptocurrencies. Can I solve it?
- How can I track my payments?
- Can I transfer the payment of the Service Fee to my partner?
- I paid the full amount, but the exchange rate has changed, and the system is asking for an additional payment. What to do?
- How to create a payment link?
- The transaction was received and displayed in my transaction history, but the funds were not credited to my balance. Why?
- Why can't I set up blockchain transaction fees on my own?
2
Automatic conversion
3
KYC Check
4
KYB Check
5
EARN
6
Exchange
- How does crypto exchange work?
- How long does the exchange take and when will I receive the funds?
- What are the fees on PassimPay?
- Is registration or KYC required for exchange?
- What should I do if I entered the wrong address?
- Why is the received amount different from the one calculated when creating the request?
- Where can I store my investments?
- What is a "recipient address"?
- How do I cancel a transaction?
- How quickly will my transaction be processed?
- How can I find out the address of my cryptocurrency wallet?
- What is a transaction hash?
- What happens if I send an unsupported coin or token?
- What is the current exchange rate?
- Is there a minimum or maximum exchange amount?
- What should I do if I sent less or more than the specified amount?
- Can I cancel the exchange after sending the cryptocurrency?
- How can I track the status of my exchange?
- What should you do if the exchange is delayed?
- Is your service safe for conducting transactions?
7
Team
8
Mass withdrawal
9
Automatic Withdrawals
10
Other
- Can both entities and individuals use your service?
- How do I get started with PassimPay?
- What if I forget my login email?
- Are there any restrictions on the use of your service?
- How can I connect my business to PassimPay?
- I have several projects. Can I connect them to a single account?
- What should I do if my client accidentally deposited funds in the wrong network?
- What if I don't have a website but want to receive payments from my customers in cryptocurrencies?
- How can I contact support?
- How do I start getting paid via PassimPay API?