Funds are not credited to my account. What should I do?
Understanding Transaction Delays on Blockchain Networks
When engaging in transactions on blockchain networks like Ethereum, Bitcoin, and others, it's important to be aware that the speed of transaction execution can vary significantly. These networks often require additional checks on the blockchain, leading to a processing time ranging from several minutes to hours. It's crucial to note that PassimPay has no direct influence over these processing times.
What to Do If You Encounter Delays
The delay in transaction execution is inherent to the decentralized nature of blockchain networks. Factors such as network congestion, transaction fees, and the specific consensus algorithm of each blockchain contribute to the varying speeds. While PassimPay endeavors to provide a seamless experience, the decentralized and dynamic nature of blockchain technology means that occasional delays are beyond our control.
If you have completed a transaction and received all necessary network confirmations, yet your balance has not changed as expected, we encourage you to contact our dedicated support team. Our support agents will assist you in navigating any potential concerns or uncertainties regarding your transactions on PassimPay.