Case study: Integration of PassimPay cryptoprocessing into the Octella platform

We love celebrating the success of our clients, as their achievements motivate us to enhance our products even further. Every partnership is a story of growth, and today, we’re excited to share the journey of Octella.

Octella provides a custom omnichannel contact center solution, enabling businesses to reach their customers anytime, anywhere, and empowering teams to manage communication flows in one platform. 

Crypto payment gateway PassimPay offers reliable cryptocurrency processing services and solutions for businesses. Our mission is to help companies optimize their financial operations by providing seamless cryptoprocessing services that enhance efficiency and security. 

In today’s case, we discuss how the right solutions can transform business operations and create a smoother customer experience. 

The сhallenge: Inefficiencies in сrypto payment processing

Before implementing PassimPay’s solution, Octella faced several issues with cryptocurrency transactions. Payments required manual processing, leading to delays and inefficiencies. Security was another concern, as there were no built-in AML mechanisms to filter out potentially high-risk transactions. Additionally, the company lacked a smooth process for converting cryptocurrency into fiat, making financial operations more complex and time-consuming. 

Recognizing the need for a more efficient and secure payment solution, Octella began exploring cryptoprocessing providers to address these challenges.

Why Octella chose PassimPay

Octella studied various cryptoprocessing firms before meeting PassimPay and first began integration with another provider. However, the competitor's onboarding process was delayed and accompanied by several hurdles. 

"With the other firm, it felt like I was forcing myself on them. It was very difficult to communicate with them. We are glad that we can contact PassimPay’s managers so easily and find out all the details needed," admits Octella’s CEO, Rolands Smilga. 

Its collaboration with PassimPay started at the IFA conference in Dubai, where representatives from both companies met and discussed the challenges Octella faced. The ability to maintain direct, proactive communication with the PassimPay team played a decisive role in Octella’s choice. 

As Egor Frolov, Head of Sales at PassimPay, explains, “A client should always feel like a priority. They should be confident that they are working with a company that values their business and provides the necessary support at every stage.” 

The integration process and key results

Responsibility and high-quality support are not the only things that Octella has appreciated. The focus was on making the integration as seamless and beneficial as possible for the client. Octella needed a solution that was not simply functional but also efficient and user-friendly. It quickly became clear that PassimPay’s product could provide everything the company needed.

Octella’s CEO admits that after integrating the cryptoprocessing, internal operations have become much easier. 100% of crypto transactions are now processed nearly instantly and automatically, without manual intervention. This helped Octella save significant costs and time on processing. 

Customers of Octella also state that they are satisfied with the convenience of payments, as they are now faster and smoother. In turn, the company is confident that transactions are carried out safely thanks to a strict AML verification system. 

“We used to waste a lot of time manually adding payments. Now, everything goes automatically, and customers can safely pay for services in cryptocurrency. This allowed us to focus on business development rather than routine!" — shared the Octella’s director.

Looking ahead

As for now, Octella is completely satisfied with working with PassimPay. Everything went smoothly, without any technical difficulties, and our team looks forward to fruitful future cooperation and joint growth. This success story once again made it clear to us that we are moving in the right direction, and that customers are very satisfied after trying out our cryptoprocessing. 

In an industry where financial transactions require high levels of trust and security, working with a responsive and customer-focused partner is essential. Octella’s experience demonstrates this value of prioritizing both technology and service quality.